Senior Manager Process Automation Engineering

We're partnering with a leading global provider of vacation ownership, rental, and resort experiences, who are known for their vacation club memberships, timeshare properties, and luxury travel options across a portfolio of high-end resorts and destinations. With a strong focus on customer service, they offer flexible vacation solutions such as points-based systems and exchange programs, and operate under multiple well-known hospitality brands.

They are currently undergoing a technology transformation, with a focus on modernization to improve relationships with customers and further expand their accessibility across all experiences and destinations. The goal is to be a technology leader in hospitality, and they are looking for individuals eager to bring their expertise to the organization long-term.

Under the new leadership, the team has been reinvigorated and are primed for growth across their entire Global Technology organization including Engineering & Operations, Data Platforms & Engineering, Artificial Intelligence, Information Security, Privacy, Infrastructure, Products & Platforms, Delivery Office, and the Office of the CIO. The business intends to double it's spending on Technology across the organization for each of the next 3 years. This is your opportunity to be a part of the journey and drive innovation through technology adoption.

Generic Expected Contributions

• Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
• * Assists more senior associates in achieving business results by:
• Identifying opportunities to enhance the effectiveness of business processes.
• Participating in setting department operating plans.
• Achieving results against budget within scope of responsibility.
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

Specific Expected Contributions

• Partners with Business Analysts and Architects to understand the desired new features or business capabilities needed.
• Translates business requirements and architectural direction documents into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (coded) by the supplier.
• Works with others to review/develop supplier bids and proposed work orders
• Reviews technical designs from the supplier or develops solution engineering documents as needed
• Provides oversight and approval of supplier developed designs and test plans
• Works closely with Project Delivery roles to establish overall project management measures and delivery requirements
• Reviews supplier work product to ensure alignment to approved design specifications and that delivered solution aligns to company policy and Application Development best practices.
• As needed, provides advanced support (level 3) during production incidents to reduce the outage and shares knowledge with Supplier to allow Supplier to resolve future issues independently
• Contributes to company Best Practices Library by creating or enhancing standards
• Performs other similar duties as assigned. CLS Generic Candidate Profile

CLS Generic Candidate Profile

Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required

Specific Candidate Profile

Education

• Bachelor's degree in information technology or related discipline or equivalent work experience.

Certifications Preferred

• Microsoft Power Automate RPA Developer Associate
• ITIL v3 or v4 Foundation Certification

Experience

• At least 7 years of experience in business process automation, ideally with a focus on Microsoft Power Platform within large business organizations with multiple product lines
• Prior development experience using RPA tools is required
• Strong understanding of business process management, workflow automation, and user-centric solution development.
• Strong technical expertise in process automation application development, RPA platforms (BluePrism or Power Automate RPA), and a commitment to best practices in coding, security, and performance
• Experience migrating automations from other platforms to Power Automate RPA

Skills/Attributes

• Analytical and Strategic Thinking
• Analytical Skills: Proactively identify and address potential risks or issues related to RPA applications and propose appropriate solutions.
• Technical
• Design, develop, and deploy process automation applications using Power Automate or BluePrism
• Security and Compliance: Understanding of security practices, including access controls, encryption, and secure coding standards
• Perform unit testing and debugging to ensure the quality and reliability of developed applications.
• Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to process automation applications.
• Project Management Skills
• Requirement Analysis: Skills in gathering and analyzing business requirements to tailor process automation solutions to meet organizational needs.
• Planning and Execution: Ability to plan, execute, and deliver process automation solutions, ensuring they are completed on time, within budget while meeting technical and quality requirements.
• Interpersonal Skills
• Communication: Proven verbal and written communication skills to convey technical concepts etc non-technical stakeholders in easy-to-understand ways.
• Customer Focus: Commitment to a strong customer service orientation to understand and address client needs effectively.
• Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations.
• Leadership Courage: Ability to lead and motivate teams, driving successful implementation and adoption of process automation solutions.
• Additional Attributes
• Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure.
• Curiosity and Continuous Learning: Commitment to staying updated with the latest robotic process automation features, updates, and best practices.
• Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate.
• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation.