Head of IT Infrastructure
- Location: Basel, Switzerland (5 Days per Month onsite)
- Reports to: Chief Information Officer (CIO)
- Languages: English
My Client is a leading innovator in the Pharmacutical Manufactoring sector and they are looming for a dynamic and experienced Head of IT Infrastructure to lead their IT teams and manage their IT infrastructure, including Microsoft Systems and AWS Cloud and Networking.
The Head of IT Infrastructure will be responsible for directing all teams for all projects. This role requires strong leadership, stakeholder management, and the ability to develop and implement roadmaps for departments and projects. The ideal candidate will possess a strategic mindset, excellent technical expertise, and a proven track record in managing complex IT environments.
Key Responsibilities:
- Direct and oversee IT Infrastructure teams (Networking (Cisco/Palo Alto), L2, L3, Cloud (AWS), DevOps, Systems (Microsoft Digital Workplace) comprising over 50 professionals in all of their current and future projects.
- Recruit, train, and coach employees, ensuring accountability through clear job expectations and performance appraisals.
- Manage internal and external stakeholder relationships and develop project roadmaps.
- Work closely with IT leadership to align functional strategy, annual objectives, and innovation with business goals and industry best practices.
- Oversee budgeting, forecasting, purchasing, and reporting as required to support IT infrastructure needs.
- Lead the development and redesign of IT policies, processes, and procedures to enhance organizational efficiency and compliance.
- Implement procedures and technical measures to comply with SOC 2 Type 2, SOX controls, and other regulatory requirements.
- Develop and maintain Business Continuity Plans and Disaster Recovery procedures to ensure system resilience.
- Oversee the management of data centers and offices, including opening new data centers and offices, and relocating existing ones.
- Introduce and integrate new technologies into existing office and data center environments.
- Maintain and prioritize work in the team's queue, ensuring adherence to Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
- Monitor existing processes, analyze their effectiveness, and create strategies to improve productivity and efficiency. Establish, track, and review SLAs and KPIs for operational services.
- Manage third-party vendor relationships, ensuring proper service levels are met.
- Foster a culture of knowledge sharing and best practice implementation within the IT Infrastructure teams.
- Ensure the support of mission-critical systems in a 24x7 environment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
- 10+ years of experience in IT Infrastructure management, with a focus on Microsoft Systems and AWS Cloud and Cisco/Palo Alto Networking.
- Proven leadership and team management skills.
- Strong understanding of IT policies, SOC 2 Type 2, SOX controls, and regulatory compliance.
- Excellent project management, budgeting, and reporting abilities.
- Experience with multi-site management and technology integration.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
