We're partnering with a leading global provider of vacation ownership, rental, and resort experiences, who are known for their vacation club memberships, timeshare properties, and luxury travel options across a portfolio of high-end resorts and destinations. With a strong focus on customer service, they offer flexible vacation solutions such as points-based systems and exchange programs, and operate under multiple well-known hospitality brands.
They are currently undergoing a technology transformation, with a focus on modernization to improve relationships with customers and further expand their accessibility across all experiences and destinations. The goal is to be a technology leader in hospitality, and they are looking for individuals eager to bring their expertise to the organization long-term.
Under new leadership, the team has been reinvigorated and are primed for growth across their entire Global Technology organization including Engineering & Operations, Data Platforms & Engineering, Artificial Intelligence, Information Security, Privacy, Infrastructure, Products & Platforms, Delivery Office, and the Office of the CIO. The business intends to double it's spending on Technology across the organization for each of the next 3 years. This is your opportunity to be a part of the journey and drive innovation through technology adoption
Key Responsibilities:
Ensure the day-to-day health, uptime, and reliability of applications through proactive monitoring and management
Lead incident triage, collaborate with cross-functional teams, and implement permanent solutions with post-mortems and remediation plans.
Continually improve the monitoring framework, including developing proactive and actionable alerting systems to prevent service disruptions
Qualifications
- Bachelor's degree in information technology or equivalent work experience.
- 5 to 8 years of experience in software development
- 3+ years of experience in supporting applications built on modern application architecture and cloud
infrastructure
