Vice President, Global Technology Services

Glocomms is looking for a Vice President of Global Technology to play a key role in leading our client's technology transformation with an industry leading Hopsitality group. This role is pivotal in driving innovation, enhancing business relationships, and ensuring the seamless integration of cutting-edge technology solutions across our client's global operations. The ideal candidate will possess a strong blend of technical expertise, strategic thinking, and exceptional leadership skills to foster collaboration and elevate our technological capabilities.

Responsibilities:

• Develop and execute a comprehensive technology strategy aligned with the organization's goals and objectives.
• Lead the transformation initiatives to modernize and optimize technology infrastructure, systems, and processes.
• Cultivate and maintain strong relationships with key stakeholders, including business leaders, partners, and vendors, to ensure alignment and collaboration.
• Drive innovation by identifying emerging technologies and trends that can enhance the organization's competitive edge.
• Build, mentor, and lead a high-performing global technology team, fostering a culture of excellence and continuous improvement.
• Oversee the planning, execution, and delivery of technology projects, ensuring they are completed on time, within scope, and budget.
• Implement robust cybersecurity measures and risk management strategies to protect the organization's data and technology assets.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness and impact of technology initiatives.
• Oversee the development and implementation of technical and digital products, including marketing and sales platform technologies.
• Ensure effective desktop and field infrastructure technology support, conference room technologies, and building security system technologies.
• Implement and manage IT Infrastructure Library (ITIL) processes, including incident management, problem management, event management, service catalog management, service continuity management, access management, request fulfillment management, and continual service improvement.
• Develop and execute customer support strategies to enhance service levels and manage customer satisfaction and escalation processes.
• Manage the operating budget ($18M annually) and capital budget ($3M annually) for the Enterprise Infrastructure team.
• Lead a global staff of 120 associates across functional areas such as desktop and field technology.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• ITIL certification required.
• Minimum of 10 years of experience in technology leadership roles within a multi-national, matrix-structured organization, preferably in hotel management, vacation ownership, or hospitality.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent strategic planning and execution skills, with the ability to translate business needs into technology solutions.
• Exceptional communication and interpersonal skills, with the ability to build and maintain effective business relationships.
• Strong analytical and problem-solving abilities, with a focus on delivering innovative solutions.
• Proven project management skills, with experience in change management.
• Experience working in a global organization, with an understanding of diverse cultural and business environments.