Technical Support Specialist
- Location: Bucharest, Romania (2 Days per week onsite, 3 Days remote)
- Contract duration: 1 Year contract - Permanent offer to follow after contract
- MUST BE ENGLISH SPEAKING
I am currently assisting an multinational Video games company in the search for a Technical Support Specialist to assist company users with technical issues on a Digital Asset Management Platform.
Glocomms are preferred recruitment suppliers to this organization and have been responsible for bringing in many professionals into their ranks.
Key Responsibilities:
- You act as a first line of support for requests and incidents coming from Ubisoft employees regarding Connect & Explore products
- Provide functional & technical support and assistance to users, troubleshooting and resolving issues. Catering to service requests
- Collaborate with Product teams to identify, diagnose, and fix application issues.
- Monitor application performance and proactively identify potential issues
- Maintain and update documentation, knowledge base, and FAQs for troubleshooting purposes and user guidance
- Train and educate users on product features and best practices
- Document, distribute, and escalate requests and incidents when necessary
- Provide excellent customer service, ensuring a positive user experience and satisfaction
- Recommend appropriate solutions, products and features
- Perform reporting to bring insights to the product teams on the performance of their products
Skills:
- 1-2 Years experience in Technical Support of the Digital Asset Management software Canopy
- Experience with IT technical Support
- A good attitude to work
- Willing to work in an organic environment and not to be afraid to reach out for help if there is something that they are struggling with.
- Someone who is willing to create a solution to support someone's problems.
- The eagerness to help and learn
- Good English is Required as will be dealing a lot with Canada
- Romanian would be preferred
- French would be very desirable
