AVP - Resort Technology

AVP - Resort Technology Solutions

Location: Orlando, FL

Salary: 170k - 190k base + bonus

Job Summary

The Assistant Vice President (AVP), Resort Technology Solutions plays a critical strategic role in solution design and delivery of Resort Operations technical business product and platform solutions in partnership with the Product Group. Lead at all hotel and resort locations for all brands and business lines across the Enterprise. All technology solutions are designed to enhance pre-arrival, on-site, and post stay owner and guest experiences in support of achieving strategic Resort Operations business objectives and key results (OKRs). The role is responsible for creating business value by providing solution design and delivery of all hotel and resort technology products, platforms, and applications, e.g., property management systems (PMS), point of sale (POS) at food and beverage outlets, door locks, credit card processing, high-speed internet access (HSIA)/Wi-Fi, guest room entertainment systems, activity/event booking systems, staff key management, private branch exchange (PBX) phone systems, emergency management systems, guest texting, and all other critical hotel and resort technology functions.

Responsibilities:

• Partners with key stakeholders, to build and execute project plans to deliver hotel and resort technical business product and platform solutions, e.g., PMS, POS, Door Locks, CC Processing, HSIA/Wi-Fi, Guest Room Entertainment, Activity/Event Booking, Staff Key management, PBX, Emergency Management Systems, Guest texting, and all other critical resort technology functions that support business objectives.
• Partners with Resort Operations senior business leaders, GT product and platform technical managers/leads, business product owners, change management, and communications representatives, and other key stakeholders across enterprise to design and deliver technical business product and platform solutions.
• Oversees implementation of hotel and resort product application solutions, customizations, and integrations to meet business needs within established cost parameters.
• Partners with infrastructure teams supporting resort technology products and platforms including networks, servers, and databases.
• Partners with security and data privacy teams to implement measures protecting guest data and ensuring system safety from cyber threats.
• Introduces automation tools and standardizes production platforms to ensure scalability as technical products expand.
• Collaborates with cross-functional team members Resort Operations with the goal of identifying opportunities for process improvement and system enhancements.
• Ensures reliability, scalability, and security of Resort Operations technical products adhering to best practices and compliance standards.
• Manages vendor relationships, including selection, contract negotiation, and performance evaluation.

Requirements:

• Bachelor of Science (BS) degree that is technology based in information technology, engineering, computer science, or statistical/math sciences or equivalent work experience.
• At least 10 years progressive experience in hotel and resort technical ecosystem is crucial. Must have a deep understanding of hotel and resort technical products, architecture, and best practices.
• Experience in solution design and implementing scalable, secure, and integrated IT architectures for resort environments.
• Experience in hotel and resort technology systems and tools to enable products and on behalf of Owners, guests, and end users.
• Experience defining and leading large-scale technical projects with multiple stakeholders.
• Experience in a multi-national, matrix structured organization preferred.
• Experience in Hotel Management, Vacation Ownership, or Hospitality preferred.

Other Skills/Attributes:

• Strategic Thinking: Capacity to align hotel and resort technical solutions with the Resort Operations strategic goals and objectives. Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders.
• Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of Resort Operations technologies.
• Hotel and resort technical product expertise: In-depth knowledge of enterprise resort technology systems (POS, PMS, Key/Access Systems, Guest Experience, Staff Experience, etc.) . Ability to integrate diverse systems such as property management systems (PMS), point-of-sale (POS), and guest experience platforms.
• Migration and Integration: Experience with migrating data from legacy systems to Hotel and Resort and other enterprise technical platforms, products, and systems.
• Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations.
• Scripting and Automation: Proficiency in PowerShell and other scripting languages to automate tasks and streamline processes.
• Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.