Lead - Resort Technology

Lead - Resort Technology Solutions

Location: Orlando, FL

Salary: 125k - 150k base + bonus

Job Summary

Based at the Corporate Office in Orlando, FL, the Resort Technology Solution Lead plays a critical role in the solution design and delivery of one or more resort technology product and/or platform technologies across all brands and at all resort locations across the entire Enterprise. Resort technology deployments are designed to enable and enhance Owner, guest, and customer experiences by translating product requirements into value delivery in support of achieving strategic Resort Operations business objectives and key results (OKRs). The role is responsible for solution designing and delivering capabilities and maintaining one or more resort technology products, platforms, or applications, e.g., PMS, POS, door locks, credit card processing, HSIA/Wi-Fi, guest room entertainment, activity/event booking, staff key management, PBX, emergency management systems, guest texting, and other similar resort technology applications.

Responsibilities:

• Partners with technical vendors to manage solution delivery and evaluate performance.
• Stays abreast of new hotel and resort technical application features evaluating applicability to achieving business goals and leading adoption of relevant innovations within the operations ecosystem.
• Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization.
• Explores new tools, techniques, and methodologies.
• Continuously improves delivery processes and workflows.
• Performs other related tasks as appropriate.
• Actively participates and contributes to the Product and Platform Pods
• Ensures reliability, scalability, and security of the enterprise systems adhering to best practices and compliance standards.

Requirements:

• Bachelor of Science (BS) degree that is technology based in information technology, engineering, computer science, or statistical/math sciences preferred or equivalent work experience.
• Master's degree, e.g., MBA or in Computer Science preferred.

Other Skills/Attributes:

• Strategic Thinking: Capacity to align hotel and resort technical solutions with the Resort Operations strategic goals and objectives. Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders.
• Analytic Skills: Ability to analyze data and metrics to assess the performance and impact of Resort Operations technologies.
• Hotel and resort technical product expertise: In-depth knowledge of enterprise resort technology systems (POS, PMS, Key/Access Systems, Guest Experience, Staff Experience, etc.) . Ability to integrate diverse systems such as property management systems (PMS), point-of-sale (POS), and guest experience platforms.
• Migration and Integration: Experience with migrating data from legacy systems to Hotel and Resort and other enterprise technical platforms, products, and systems.
• Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations.
• Scripting and Automation: Proficiency in PowerShell and other scripting languages to automate tasks and streamline processes.
• Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.